Urbancom.net Career Opportunities

NETWORK/SYSTEMS SUPPORT TECHNICIAN
Urban Communications, Inc. a leading provider of Broadband services located in the South/South West Suburbs of Chicago is looking for a Network/Systems Support Technician. Urbancom.net provides broadband internet, VoIP and related services to businesses and government agencies. Urbancom.net has built and manages our own point to point and point to multipoint microwave networks as well as builds and manages networks for government agencies in the surrounding area. Urbancom.net also operates the Chicago Southland Fiber Network and manages portions and provides services on the iFiber network.

Requirements:
- Excellent verbal, written and telephone communication skills
- Familiarity with IP networking principles
- Ability to read and understand HTML
- Prior help desk experience preferred
- Prior ISP experience preferred
- Ability to provide after-hours support 24/7 during specified on-call weeks
- Bachelors degree in Electrical/Computer Engineering or Science, or equivalent
- Cisco CCNA/CCNP or greater or equivalent experience preferred
- Experience with Ciena or other optical Metro Ethernet network hardware
Responsibilities:
- Provide technical support to governmental, commercial and residential customers
- Answer customer questions over the phone and via email
- Assist with scheduling of field crew for installations and repairs
- Monitor the performance of radios, network equipment and servers
- Assist with installation and provisioning of wireless internet service
- Assist with provisioning and maintenance of voice-over-internet-protocol (VoIP) phone service is a plus

This position is a permanent full time position.
Competitive wages are paid.
Benefits include Blue Cross Blue Shield Medical Insurance / IRS Sec. 125 plan / 401K plan.

Candidates must be able to pass a background check, and drug screen.
Must be 18 yrs. or older with a valid drivers license.
E-mail resumes to jobs13sup@urbancom.net or fax to 708-381-5440

SERVICE SUPPORT TECHNICIAN
Urban Communications, Inc. a leading provider of Broadband services located in the South/South West Suburbs of Chicago is looking for a Service Support Technician. Urbancom.net provides broadband internet, VoIP and related services to businesses and government agencies. Urbancom.net has built and manages our own point to point and point to multipoint microwave networks as well as builds and manages networks for government agencies in the surrounding area. Urbancom.net also operates the Chicago Southland Fiber Network and manages portions and provides services on the iFiber network.

Responsibilities:
- Provide technical support to commercial and residential customers
- Answer customer questions over the phone and via email
- Assist with scheduling of field crew for installations and repairs
- Monitor the performance of radios, network equipment and servers
- Assist with installation and provisioning of wireless internet service
- Assist with provisioning and maintenance of voice-over-internet-protocol (VOIP) phone service
Qualifications:
- Excellent verbal, written and telephone communication skills
- Familiarity with IP networking principles
- Ability to read and understand HTML
- Prior help desk experience preferred
- Prior ISP experience preferred
- Ability to provide after-hours support 24/7 during specified on-call weeks

This position is a permanent full time position.
Competitive wages are paid.
Benefits include Blue Cross Blue Shield Medical Insurance / IRS Sec. 125 plan / 401K plan.

Candidates must be able to pass a background check, and drug screen.
Must be 18 yrs. or older with a valid drivers license.
E-mail resumes to jobs13sup@urbancom.net or fax to 708-381-5440

NETWORK FIELD INSTALLER/TECHNICIAN
Urban Communications, Inc. a leading provider of Broadband services located in the South/South West Suburbs of Chicago is looking for a Network Field Installer/Technician. Urbancom.net provides broadband internet, VoIP and related services to businesses and government agencies. Urbancom.net has built and manages our own point to point and point to multipoint microwave networks as well as builds and manages networks for government agencies in the surrounding area. Urbancom.net also operates the Chicago Southland Fiber Network and manages portions and provides services on the iFiber network.

Responsibilities:
- Installation of residential and commercial wireless networks, both independently and as part of a larger team
- Assist tower climbers with maintenance and construction projects
- Work safely and efficiently from a ladder and/or rooftop
- Terminate transmission lines including twisted-pair and coaxial cables
- Install cabling, mounts and radios neatly and in accordance with all local building codes
- Weatherproof cabling and outdoor radio equipment
- Troubleshoot wireless and wired network connectivity problems
- Configuration and troubleshooting of small office / home network services including wifi, DHCP, NAT, firewalls and port forwarding
- Install and configure voice-over-internet-protocol (VOIP) endpoints
- Perform advanced bench testing & repair of wireless radios and network equipment
- Document, maintain, and order stock as needed
- Install and configure IP-based video cameras
- Install antenna, radios, and run cable for both residential and commercial installations in high places (on poles and roofs) as well as confined spaces and contend with seasonal elements during outdoor installations.
- Clean, maintain and stock vehicle with equipment
- Properly operate and maintain installation tools and equipment
- Perform any other duties as requested by supervisor in order to achieve departmental goals and objectives
- Willingness to be trained to install microwave radios on communications towers (may require ability to climb towers from 150’ to 350’)
Requirements:
- Ability to use basic cable installation tools and hand tools
- Experience installing residential / commercial satellite and/or microwave radio equipment
- Availability for night/weekend work as needed
- Professional appearance and an ability to communicate directly with customers
- Working knowledge of computers and network technologies
- Strong organizational skills
- Excellent communication skills and the ability to work well in a team
- Ability to interact with customers and co-workers; ability to communicate verbally
Knowledge of and experience with :
- Internet fundamentals (TCP/IP addressing, routing, etc)
- Internet applications and client configuration
- LAN/WAN equipment
- IP video cameras and video surveillance
- RF, microwave, T1, POTS lines
- E-mail configuration
- Installation and maintenance of LAN and telecommunications wiring

This position is a permanent full time position.
Competitive wages are paid.
Ability to work overtime as needed.

Benefits include Blue Cross Blue Shield Medical Insurance / IRS Sec. 125 plan / 401K plan.

Candidates must be able to pass a background check, and drug screen.
Must be 18 yrs. or older with a valid drivers license.
E-mail resumes to jobs13fld@urbancom.net or fax to 708-381-5440

WEB DESIGN & TECHNICAL SUPPORT SPECIALIST: FULL-TIME OR INTERNSHIP
Urban Communications, Inc. a leading provider of Broadband services located in the South/South West Suburbs of Chicago is looking for a Web Design & Technical Support Specialist. Urbancom.net provides broadband internet, VoIP and related services to businesses and government agencies. Urbancom.net has built and manages our own point to point and point to multipoint microwave networks as well as builds and manages networks for government agencies in the surrounding area. Urbancom.net also operates the Chicago Southland Fiber Network and manages portions and provides services on the iFiber network.

Responsibilities:
- Build new websites under the direction of Urbancom’s Engineers, Customer Service Manager, and Sales personnel
- Maintain, enhance and update existing websites
- Assist in providing Level 1 Network Technical Support
- Create and maintain network documentation
- Perform search engine optimization
- Identify, diagnose and resolve network problems under the guidance of Urbancom’s Senior Engineers
Qualifications:
- 2+ years of website development experience / training / coursework
- Ability to monitor the performance of networks and servers
- Ability to develop and implement concepts with strong follow-through
- Excellent written and verbal communication skills
- Experience in troubleshooting technical issues
- Ability to read & understand technical specifications and instructions and successfully implement them
Knowledge of/experience with :
- Adobe Photoshop/Creative Suite
- Flash/ActionScript
- Javascript
- MySQL/Relational database experience preferred
- ASP.NET and PHP experience preferred

This position is a permanent full time position. Internship or part-time positions also considered. Competitive wages are paid.

Full-time
Benefits include Blue Cross Blue Shield Medical Insurance / IRS Sec. 125 plan / 401K plan.

Internship or Part-Time
Start Date: As soon as possible with opportunity to work throughout school year.
Work Schedule: Prefer at least 15 to 20 hours/week, schedule can be flexible.
Class credit may be available upon agreement with institution.

Candidates must be able to pass a background check, and drug screen.
Must be 18 yrs. or older with a valid drivers license.
E-mail resumes to jobs13sup@urbancom.net or fax to 708-381-5440

MICROWAVE TOWER TECHNICIAN/TOWER CLIMBER
Urban Communications, Inc. a leading provider of Broadband services located in the South/South West Suburbs of Chicago is looking for Microwave Tower Technician/Tower Climber. Urbancom.net provides broadband internet, VoIP and related services to businesses and government agencies. Urbancom.net has built and manages our own point to point and point to multipoint microwave networks as well as builds and manages networks for government agencies in the surrounding area. Urbancom.net also operates the Chicago Southland Fiber Network and manages portions and provides services on the iFiber network.

- Responsibilities:
  - Climbing and installing equipment on towers and rooftops at heights of up to 350 feet
  - Installation of antennas, cabling, connectors, grounding and lightning protection
  - Installation of basic wireless hardware including hangers, angle adapters, cable trays and grounding equipment
  - Termination of transmission lines including twisted-pair and coaxial cables
  - Weatherproof cabling and outdoor radio equipment
  - Ensure that all personnel are in compliance with safety best practices, including 100% tie-off requirements for tower work
  - Regularly review and practice high angle rescue procedures
  - Maintenance of climbing and rescue equipment
  - Installation and maintenance of indoor and outdoor network cabinets and racks
  - Inventory maintenance
  - Organization of equipment room
  - Ensure that vehicles are properly stocked and maintained in working order
- Qualifications:
  - Possession of tower climbing safety and rescue certifications
  - Prior experience climbing towers and installing cellular/microwave equipment at all heights
  - Ability to lift 50 pounds
  - Able to operate a personal computer, GPS, and mapping software
  - Knowledge of basic maintenance skills and rigging techniques
  - Must be able to accommodate occasional out of town travel
  - Possession or the ability to acquire a valid U.S. passport
  - Understanding of or an interest in learning basic computer networking principles

This position is a permanent full time position.
Competitive wages are paid.
Benefits include Blue Cross Blue Shield Medical Insurance / IRS Sec. 125 plan / 401K plan.

Candidates must be able to pass a background check, and drug screen.
Must be 18 yrs. or older with a valid drivers license.
E-mail resumes to jobs13fld@urbancom.net or fax to 708-381-5440

OUTSIDE SALES EXECUTIVE
Urban Communications, Inc.

Urbancom.net

- - Responsibilities:
    - Driving revenue through quota achievement and acquisition of new corporate customers in a B-2-B environment
    - Sales of the following services:
      - Internet connectivity delivered via Microwave, T1 or Metro-E connections
      - Network and security consulting
      - Point-to-point WAN connections
      - VoIP & telephony products
      - Data center cloud services and hosting
      - IP based Video Surveillance for government or large enterprise customers
    - Prospect new opportunities through daily cold calls
    - Manage all stages of the sales cycle, including cold calling, proposal development and contract closing
    - Leverage sales possibilities through development of partnerships
    - Manage long term relationships with customers
  - Qualifications:
    - BS or equivalent in technical field
    - 3-5 years corporate sales experience in networking or telecommunications industries with a major carrier or ISP
    - Proven track record at achieving and exceeding measurable sales quotas through cold calling
    - Strong oral and written communication skills
    - Proficiency with PC productivity tools (email, word processing, content management)
    - Knowledge of computer networking principles
    - Must reside in or near our market area, Chicago South/South-West Suburbs, West Suburbs or Chicago Loop.

This position is a permanent full time position. (We will also consider part time commission only applicants.)
Competitive wages are paid.
Benefits include Blue Cross Blue Shield Medical Insurance / IRS Sec. 125 plan / 401K plan.

Candidates must be able to pass a background check, and drug screen.
Must be 18 yrs. or older with a valid drivers license.
E-mail resumes to jobs13sal@urbancom.net or fax to 708-381-5440

SENIOR OR MID-LEVEL NETWORK/SYSTEMS ENGINEER
Urban Communications, Inc.

Urbancom.net

- - Responsibilities:
    - Customer support
    - Diagnose, isolate and resolve network and service outages
    - Manage new customer provisioning (voice/phone and data/internet)
    - Assist sales team in design process prior to quotation
    - Custom wireless and wired network design and provisioning
    - Maintain current network infrastructure
    - Server maintenance and provisioning
    - System monitoring and emergency response
    - Test and implement new equipment or technology as it becomes available
  - Requirements:
    - Bachelors degree in Electrical/Computer Engineering or Science
    - Minimum of 3-5 years experience in the IT field
    - Strong telecommunications background
    - Experience working with commercial grade networks and VoIP systems
    - Demonstrable leadership abilities and project management skills
    - Strong problem-solving and analytical skills
    - Good written and verbal communication skills
    - Cisco CCNA/CCNP or greater or equivalent experience
  - Knowledge of/experience with:
    - VoIP technologies, including SIP, Asterisk, Cisco CallManager
    - TCP/IP, routing, switching, QoS
    - Cisco IOS
    - Licensed RF/microwave technologies
    - LAN/WAN equipment and technologies
    - LAMP, UNIX, Linux
    - Windows, Exchange
    - VMware
    - Open source software
    - Web or software development experience a plus

This position is a permanent full time position.
Competitive wages are paid.
Benefits include Blue Cross Blue Shield Medical Insurance / IRS Sec. 125 plan / 401K plan.

Candidates must be able to pass a background check, and drug screen.
Must be 18 yrs. or older with a valid drivers license.
E-mail resumes to jobs13eng@urbancom.net or fax to 708-381-5440

SENIOR OR MID LEVEL VoIP ENGINEER
Urban Communications, Inc.

Urbancom.net

- - - Responsibilities:
      - Manage new customer installs
      - Programming/Implementing custom service enhancements
      - High level VoIP systems architecture, design, testing, evaluation
      - Quality assurance of VoIP systems
      - Customer deployments
      - Operations and management of distributed systems
    - Requirements:
      - Bachelors degree in Electrical/Computer Engineering or Computer Science
      - Minimum of 3 – 5 years experience in the IT field
      - Strong telecommunications background and experience with telephone technology, call processing and signaling
      - Experience working with commercial grade VoIP systems and networks
      - Demonstrable leadership abilities and project management skills
      - Strong problem solving and analytical skills
      - Good written and verbal communication skills
      - Knowledge of / experience with
        
        VoIP technologies, including SIP, SER, Asterisk, Cisco CallManager
        
        TCP/IP, routing, MPLS, QoS
        
        Cisco IOS
        
        Media Gateways
        
        Session Border Controllers
        
        Softswitch technology
        
        Telecom billing concepts

This position is a permanent full time position.

Candidates must be able to pass a background check, and drug screen.
Must be 18 yrs. or older with a valid drivers license.
E-mail resumes to jobs13eng@urbancom.net or fax to 708-381-5440

DATABASE PROGRAMMER / SOFTWARE DEVELOPER

Urban Communications, Inc. a leading provider of Broadband services located in the South/South West Suburbs of Chicago is looking for a Programmer. Urbancom.net provides broadband internet, VoIP and related services to businesses and government agencies. Urbancom.net has built and manages our own point to point and point to multipoint microwave networks as well as builds and manages networks for government agencies in the surrounding area. Urbancom.net also operates the Chicago Southland Fiber Network and manages portions and provides services on the iFiber network.

- - Responsibilities:
    - Creation/consolidation of existing systems (PHP, ASP, MySQL, MSSQL) into one management system (C#, MSSQL)
    - Integration / Development of VoIP services (OpenSER and Cisco Callmanager) using C++ and XML
    - Project management, keeping track of current tasks
  - Requirements:
    - BS in Computer Science, Information Technology, or related
    - 3+ years programming experience
    - 2+ years of experience with SQL
    - Flexibility and a desire to be challenged
    - Familiar with open source programs
    - Proficient in:
      - C#
      - C++
      - PHP
      - MySQL
      - MSSQL
      - IIS
      - Apache
      - HTML
      - Javascript
      - CSS
      - XML
    - Linux system administration is a plus
    - Perl/shell programming is a plus
    - Networking experience is a plus

This position is a permanent full time position.
Competitive wages are paid.
Benefits include Blue Cross Blue Shield Medical Insurance / IRS Sec. 125 plan / 401K plan.

Candidates must be able to pass a background check, and drug screen.
Must be 18 yrs. or older with a valid drivers license.

E-mail resumes to jobs13eng@urbancom.net or fax to 708-381-5440

All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, age, physical or mental handicap unrelated to ability, or an unfavorable discharge from military service.

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